D & D Securities Inc. ("D & D") is committed to respecting the privacy of your personal information. However, it must be understood that the Internet is not a secure medium of communication. As such, we cannot guarantee the privacy of any information you input on this web site, send to us, or request be delivered to you on the Internet. Accordingly, we will not be held responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.
This Privacy Policy informs you of D & D's policies and practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website or services and related products or that may otherwise be collected by D & D. This Privacy Policy applies to D & D's individual clients, including persons who carry on business alone or in partnership with other individuals. For the purpose of this Privacy Policy, "personal information" means information about an identifiable individual.
- Collecting Information
When collecting personal information from you, we will explain what information we collect and how we intend to use it. With respect to the information we request when you open an account with D & D, this explanation is set out in the [D & D Privacy Agreement, which is included in the documentation you will receive when you open an account with D&D.
The personal information D & D may collect includes the following:
- Contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
- Proof of identity (such as a signature or driver’s license number);
- Financial and billing information (such as credit card number/expiration date and credit history); and
- Demographic information (such as age, education and occupation).]
You authorize D & D to collect from its web site and from any third party identified on the D & D web site all information about you and your use of the D & D web site and to retain all such information and you hereby authorize any party to provide us with such information.
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Disclosing Information
D & D may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by D & D and to comply with the general privacy principles described in this Privacy Policy.
Notwithstanding the above, D & D reserves the right at all times to disclose any information about you or your use of the D & D web site to a third party to satisfy any law, regulation, search warrant, subpoena or court order.
D & D also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of D & D or of any of the business or assets or shares of D & D or a division thereof in order for you to continue to receive the same products and services from the third party.
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Protecting Information
D & D will make commercially reasonable efforts to protect your information against loss, theft and unauthorized access. Access to your personal information is restricted to selected employees or representatives and we have provided training to our employees so they will understand the need for confidentiality when dealing with your personal information. We will retain your information for as long as it is necessary to service your account or to fulfill the purpose(s) for which it was collected or as is required by law and/or industry regulations and your consent to such purpose(s) remains valid after termination of our relationship with you. In addition, D & D employs generally accepted information security techniques, such as [firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access and use.
For the purposes set out in this Privacy Policy, we or one of our affiliates or related companies or an unaffiliated service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and as such, courts in those other provinces or foreign jurisdictions may, in certain circumstances, be entitled to access your personal information.
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Providing Access
D & D will provide you with access to your personal information upon your request. We will take all reasonable steps to ensure that your personal information is accurate, complete and up-to-date. In order to notify us that your personal information has changed or to request access to your personal information, you may contact us as outlined below.
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Why We Need Your Information
D & D will ask for a variety of personal information when you open an account with us because securities industry regulations demand that we obtain a minimum amount of information about you so that we can provide the proper level of service and supervision to your account. This information is generally referred to as the “Know Your Client Rule” (or “KYC Rule”).
We may also base our recommendations about our products and services to you on the personal information that you provide to us. For instance, we may use your birth date for identification purposes or to assess your eligibility for specific products and/or services upon your request, which may be of benefit to a certain age group.
We will require your SIN in order to comply with certain Canada Customs and Revenue Agency’s reporting requirements as well for identification purposes.
Industry standards demand that we know your financial information to help us identify products and services which are suitable for you [upon your request], such as the use of margin in an account.
We will also use other personal information we collect from you to:
- Provide you with personalized services and interactive communication;
- Provide you with timely and reliable services;
- Do all the things necessary to administer those services;
- Research, develop, manage, protect and improve those services;
- Advise you about new products and services that may be of interest to you;
- Develop and maintain our relationship with you and communicate with you;
- Bill you for our products and services; and
- Collect outstanding debts.
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Selling of Personal Information
Except with your consent, D & D does not nor will it sell, license, trade or rent your personal information to or with others. As noted above, the purpose of obtaining your personal information is solely for the administration of your brokerage account and/or the purposes identified at the time of collection.
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Your Right to Withdraw Consent
Please be advised that when you sign the documentation required to open your account, you will see that within that documentation is our Privacy Agreement. By opening an account with us or by otherwise providing us with your personal information, you are providing your consent for us to collect, use and disclose your personal information in accordance with the Privacy Agreement and/or this Privacy Policy, as applicable. At any time, should you wish to withdraw this consent, we ask that you please notify us accordingly. However, by withdrawing your consent, please understand that we may be unable to provide certain services and products to you. We will inform you of the implications of withdrawing consent. We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
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Cookies
When you visit our web site, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a web site can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, some pages of this website may not function properly/your experience on this website will not be affected.
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Links to Third Party Sites
This web site may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. D & D is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.
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Changes to this Privacy Statement
D & D reserves the right to modify this Privacy Policy at anytime without notice. The Privacy Policy posted at any time or from time to time via this website shall be deemed to be the Privacy Policy then in effect.
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Contacting Us
In the event that you have any questions about D & D’s Privacy Policy or if you have reason to believe that D & D may have failed to adhere to this Privacy Policy, you may contact us at:
D & D Securities Inc.
150 York Street, Suite 1714
Toronto, Ontario, Canada
M5H 3S5
Attention: Joe Pavao
President & Chief Executive Officer
416.369.6925
Or call us at 1-866-804-0607
Or